. They've asked for the receipt which I've refused because once they get it, they'll pay me out, and then refuse to deal with me in the future. They emailed me stating they received the laptop and power supply and then failed to return the power supply. Core exchanges require a deposit equal to the value of the replacement components in the form of a credit card authorization, refundable Paypal or Amazon payment, or equivalent. Third party software and peripherals are not covered by this Lifetime Free Technical Support. To replace it, remove all the pc cards and connectors.
Warranty is three years from the date of purchase proof of purchase i. But honestly, what kind of service are you expecting? A place to ask simple legal questions. I got my start doing tech support for Gateway 2000, and it seemed every other caller was a computer expert, so I'm not surprised when support makes me duplicate efforts and eventually comes to the conclusion that I need to send both the laptop and power supply back. It was extended for 6 months. Please update the original post to include this information. They're telling me to check eBay which I told them it's not my job to do the legwork for their warranty coverage. At their cost, end users located outside of the U.
This is why I'm wondering if my 3 bad experiences have just been terrible horrible luck on my part or if this is how Gigabyte normally treats all their warranty work. Governing Law This limited warranty policy shall be governed by and construed in accordance with the laws of the State of California. Nothing comes up saying I registered? All motherboards carry a 3 years warranty from the date it was manufactured according to serial number , products which were purchased within 30 days from invoice will be handled directly from your vendor or dealer, and they will replace motherboard. Gigabyte needs to do something to fix the issue it created. Gigabyte Global Warranty Gigabyte includes a standard 2 year global warranty that is valid worldwide wherever a similar product is supported. By my troubleshooting, the issue appeared to be with both the laptop and the brick.
Apparently a motherboard ironic considering its Gigabyte's repair depot had to be ordered from Taiwan. Aug 13, 2012 You can check the Gigabyte website for warranty information. Any litigation under this agreement shall be resolved in the trial courts of Orange County, State of California, which shall have exclusive jurisdiction on this matter. Their customer service and support has been the worst I have experienced in 27 years, and I feel its my duty as a decent human being to look out for my fellow man. I packed up and shipped back all of it: laptop, power supply, everything. At this point I was thoroughly disgusted with Gigabyte and rather than go through the headache and expense of shipping a defective product back, I packed the laptop up, put it in my spare parts closet, and forgot about it. If I could go to the store and buy a new Gigabyte ga-z77x-ud5h I would and this would have been done with a long time ago.
They don't have any other details. This has been ongoing since September of 2015. But company sometimes looks at the serial no and as far as I know the serial number has few digits in it that specify the year of manufacture. Remove the screws that secure the motherboard. Please report all spam threads, posts and suspicious members.
Seagate offers online checking of warranty here it is. This warranty gives you specific rights, and you may also have other rights that vary from state to state. The Warranty for Consumables is separate from the main Product Warranty and cannot be extended. When I pointed out that I did not get my power supply back, they told me they never got it in the first place. You may have to before you can post: click the register link above to proceed.
So I purchased a motherboard from Gigabyte, which they confirmed is defective but they don't have any replacement hardware and they're not willing to repair it. So your option is to accept a refund or be re-imbursed for a suitable replacement. Limited Warranty Obligations are Limited to the Terms Set Forth Below: The warranty and remedies set forth above are exclusive and in lieu of all others, whether oral or written, express, or implied. You're right, you should not. Gigabytes own website doesn't provide additional details about their warranty, but my governments consumer protection agency does. Wait 4 weeks for the part to arive, a week to install it, etc.
Break an axle on your brand new car? Sadly, it is a lemon. Can you please tell me as to how I can get what I am looking for? Advice here is for informational purposes only and should not be considered final or official advice. This has been ongoing since September of 2015. Thankfully I still have the email they sent stating they received 3 pieces. Thread starter Similar threads Forum Replies Date 7 Oct 30, 2018 4 Oct 29, 2018 1 Jul 23, 2018 2 Jul 22, 2018 2 Jul 13, 2018 G 2 May 7, 2018 109 May 7, 2018 1 Apr 15, 2018 1 Dec 29, 2017 2 Dec 18, 2017 1 Nov 24, 2017 5 Sep 29, 2017 8 Sep 25, 2017 10 Aug 17, 2017 3 Aug 9, 2017 1 Jul 19, 2017 3 Jul 6, 2017 4 Jun 30, 2017 9 Jun 27, 2017 1 Jun 11, 2017. Motherboard Toll Free Number : 1800-425-4945 So I call up one of the authorised service centers in Mumbai, here is the page that has a list of India-wide service centers. An End User is the ultimate consumer of the Product or Merchandise and constitutes anyone who owns and uses a Gigabyte Product.
An expedited return shipping method may be chosen for an additional charge. Head over to and look for help finding a suitable replacement. Visit Me On Youtube Lots Of Gaming Videos With X58 Ud5 System And Gpu On My Youtube Channel!! These mainboards have been recalled by Intel, you should contact the place of purchase for warranty support. Consumer protection merely says they have to stand behind their warranties and be truthful. Shouldn't my motherboards warranty be a legal contract to repair or replace? The law does not compel the company to buy something second-hand, test it, ship it to you, and apply their warranty to this third-party supplied hardware.
They've asked for the receipt which I've refused because once they get it, they'll pay me out, and then refuse to deal with me in the future. Here is the page that lists the no of helpline. They asked me to verify that I sent a power supply because they had no record of ever getting it and do not direct people to ship them back because they have them on hand. I am so incredibly unhappy with the service I have received. They are an electronics company - you'll get the same result anywhere. Please find more information and a list of supported countries.